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Recognised Locations

Why Businesses Choose to Participate

Businesses join Silenthelp because it:

  • Supports safety.
  • Reduces escalation and confrontation.
  • Aligns with duty-of-care responsibilities.
  • Complements existing RSA and safety training.
  • Demonstrates genuine care, not performative policy.

Recognised locations signal to customers that safety is taken seriously — quietly and respectfully.

What Silenthelp Provides to Venues

  • A staff Quick Support Guide poster.
  • Optional staff briefing text.
  • Inclusion on the Recognised Locations page.
  • Use of Silenthelp recognition signage.
  • Ongoing updates as the network grows.

Participation is voluntary and can be withdrawn at any time.

A Shared Commitment to Safety

Silenthelp is not about alarms, accusations, or assumptions.

It’s about recognising moments where someone needs help — without forcing them to explain, justify, or draw attention to themselves.

By becoming a Recognised location, you are helping build a culture where safety support is accessible, dignified, and calm.

What it means to take part

What you agree to

  • Understand the card
  • Respond calmly
  • Offer support

Why businesses join

  • Supports safety
  • Less escalation
  • Shows real care

What we provide

  • Staff guide poster
  • Signage
  • Listing on our site

What Staff Are Asked to Do

When a Silenthelp card is presented, staff are trained to:

  1. Acknowledge the card calmly.
  2. Move the patron to a safer or quieter space.
  3. Ask simple, non-intrusive questions if appropriate.
  4. Assist with leaving the business or accessing support.

Staff are not expected to investigate, challenge, or escalate unless required.

Business Liability FAQ’s

What if staff get it wrong?
SilentHelp does not require staff to assess, investigate, or determine risk. The card is a request for discreet support, not a declaration of danger.
What is someone uses it dishonestly or inappropriately?

Presentation of a SilentHelp card does not imply wrongdoing by any individual or business and does not require disciplinary or enforcement action.

SilentHelp does not confer any entitlement. Only support and choice.

Are we liable if something still happens?
SilentHelp provides guidance only and does not remove or replace existing workplace safety, WHS, or emergency response obligations.
Are we collecting sensitive information?
SilentHelp does not require personal information to be recorded or retained.
Is this a legal duty of care?
SilentHelp supports reasonable, proportionate responses consistent with existing duty of care expectations.

Want Your Business Listed?

If your business would like to be recognised as Silenthelp-aware, we’d love to hear from you.

admin@silenthelpcards.com.au
Procedural Guide for Staff
Signage
Business Liability FAQ

Recognised Locations

LEGAL AND SAFETY SUMMARY

SilentHelp is a voluntary, discretionary support tool designed to assist staff in responding calmly and appropriately when a person indicates they feel unsafe or unable to ask for help verbally. It does not require investigation, diagnosis, enforcement action, or documentation, and does not replace emergency services, WHS obligations, or workplace procedures.

Reduces Escalation. Gives staff a script. Encourages early, calm intervention.